Support
Welcome to the Pacer Labs support page. We’re here to help you get the most out of your running experience.
Getting Started
- Connecting to a Third Party Get personalized guidance based on your current fitness level and race goals.
Account & Data
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Privacy Policy
Read how we handle your data securely and responsibly. -
Disconnecting fitness accounts
You can disconnect Garmin or Strava at any time from within the app settings. -
Requesting account deletion
Send a request to privacy@pacerlabs.fit to delete all associated data.
Features & Insights
- Activity syncing delays
Initial syncing from Health and other platforms requires processing large volumes of data, we try and make this as unobtrusive as possible, but can take upto 15 minutes for prolific runners!
Frequently Asked Questions
Q: Why can’t I see my latest run?
A: Activities can take a few minutes to be processed, you can try force syncing in Settings>Connected Accounts. If there’s still a problem contact support.
Still Need Help?
We typically respond within 24–48 hours, Monday through Friday.
Please include:
- The email you used to register
- Your device and OS version
- A brief description of the issue
Thanks for using Pacer — run smart, race strong.